Refund Policy

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premieresnouvelles.site Online purchases may be returned or exchanged within 14 days of delivery.

All returned/exchanged items must be returned unused, undamaged, uncleaned and in all originals. labels attached to the original packaging. Otherwise, the buyer will be responsible for all costs. incurred and no refund will be given. You can exchange or get a refund while the item is in stock.

Return/exchange process

Customers are responsible for return shipping.

Returns sent directly without prior notice will not be accepted.

Step 1: Email our customer service representative at [email protected] for return authorization and return address.

Step 2: After receiving the exchange/return request email, our customer service representative will email exchange/return instructions. Follow the instructions to process the exchange/return.

Step 3: Receive a refund or process a replacement within 2 weeks of receiving your package. Us will notify you via email when your return or exchange has been processed. Refunds will be made to the original payment method. Note: If the original payment method is a credit card, the bank refund will take longer to process (this can take up to 2 weeks depending on the CC company).

order cancellation

If you want to cancel your order, please contact us. What is your order number?

request

If you have any problems, please email us at [email protected].